5 Best Live Chat Apps For
Customer Support- Part-3

Introduction:

We have compiled, from separate sources, 5 Best Live Chat Apps For Customer Support- Part-3.


[1]Tidio

Best for: Multi-use

Key features: Chatbots and automation.

Tidio Live Chat is an all-in-one live chat software designed for eCommerce businesses looking to interact with their website visitors, generate leads, and increase sales.

One of its most notable features is its chatbots that help companies uncover the needs and wants of their customers and deliver them solutions in real-time. And, all customer responses arrive in a single, organized inbox to help support agents address these issues collaboratively.

Tidio also offers several automation features. For example, you can set up automatic responses that are triggered by certain conditions or events, like when a customer visits a page on your website twice. This personalizes the website experience and removes friction from the customer journey.

Tidio can be integrated with a wide range of tools and platforms as well. You can use it with tools like Shopify and WordPress for a seamless backend experience for your team.

  • Pricing:
  • Free
  • $15/mo per operator, Communicator plan
  • $39/mo for up to 3 agents, Chatbots plan

Chaty

Chaty is a live chat software that allows you to show a chat button on your website to assist your business in connecting with your customers.

Chaty is compatible with other applications including Telegram, Viber, Telegram, Facebook Messenger, WhatsApp, and more applications well over 20.

Having live chat support allows you to establish a connection with a potential customer which boosts brand loyalty.

Customer queries support about your business’s products or services or a mere follow-up after purchase through chat apps establishes a connection with customers.

After such a service, customers are prone to be loyal to your business.

This makes it easier for customers to get back to your business in one click and faster. The wider choice of platforms to use when communicating makes it easier for customers to get hold of your business as they can communicate to your business from their preferred messaging platform.

Should your business want to add any platform not supported by Chaty, you can customize and add the platform with no hassles. This improves the quality of support your business offers to your customers making them feel valuable.

Chaport

Chaport is a free, powerful, and simple app designed for effective customer support, sales, and engagement all in one platform. This app offers a distinctive fast chat experience to customers.

Its distinctive auto-invite tool allows our business to send automatic chat invites based on customers’ usual website activity.

The Chaport app also allows for group chats in instances where a customer rep can invite another operator to assist the customer together in real-time. This speeds up the service and is a convenient way of resolving customer queries. It also creates a personalized customer experience that leaves your customer needs fully met.

The detailed customer information on customer name, location as well as website activity can be found using Chaport. Using such information can assist the reps in efficiently assisting the customer where they might get confused.

Olark

This is a great chat software for sales and customer support. Its packages start at $15 per user every month. This software solves support issues across industries. You can save and use chat transcripts for other times if you cannot assist the customer instantly.

It is also easy to link this software with other CRM platforms as well as social media platforms. Chatbox forms can be customized to meet your business needs. Olark provides in-depth chat analytics to assist enhance customer experience and support.

Tidio

Tidio is a versatile live chat software that allows your business to make a real connection with your customers. This software has a free version and other packages ranging from $39 to $399 monthly. With this software, you can enhance customer experience and boost your revenue by turning visitors into customers.

This app allows for integration with other leading platforms like Shopify and WordPress even without any coding expertise. It can be customized to meet your desired look on your website.

Tidio provides a feature that allows you to explore what customers have viewed on your website to assist in you tailor-making your response to them, for a good customer experience. The software also allows you to view your website visitors in real-time.

Conclusion:

We hope that these ideas have helped your marketing efforts
For Assistance in selecting the best chatbot for your website, Visit Hughes Agency.ca.
Article compiled by hughesagency.ca

Article Reference Links:

  1. https://allthatsaas.com/roundup/best-live-chat-software/