5 Best Live Chat Apps For
Customer Support- Part-2

Introduction:

We have compiled, from separate sources, 5 Best Live Chat Apps For Customer Support- Part-2.


Zoho Desk

Best for: Multi-use

Key features: Customizable and automated responses.

Zoho Desk is a live chat software that helps automate the easier parts of customer conversation. Although Zoho Desk is typically used for customer service, the live chat software can make your sales reps’ lives easier.

For example, you can set assignment rules for each channel, so reps work more efficiently and customer interactions are seamless. Plus, it automates the slower parts of the process, including gathering contact information and responding to common questions with canned responses.

Additionally, Zoho Desk offers feedback forms within the chat widget, allowing prospects to let you know if they’ve found the responses helpful or not. Gaining this insight can help you improve the sales process and remove friction from all points of contact.

  • Pricing:
  • Free
  • $14/mo per agent, Standard
  • $23/mo per agent, Professional
  • $40/mo per agent, Enterprise

Chaport

Best for: Multi-use

Key features: Multichannel and group chats.

Chaport can help your sales team generate leads, reduce cart abandonment, and build brand loyalty. Collect visitor emails and connect with customers whenever. And if you aren’t the right person to talk to, forward the message to a colleague or start a group chat. You won’t miss a sales opportunity.

Plus, you can send personalized greetings and auto-invitations based on specific rules. For example, if a customer is on the checkout page, you can send an automated message to help them make the purchase.

Additionally, your sales reps can answer questions from all communication channels in one place. You can connect with customers on Facebook, live chat, or Telegram in the Chaport dashboard.

Chaport can integrate with your CRM or any app, including Facebook, HubSpot, Slack, Salesforce, Mailchimp, and Google Suite.

  • Pricing:
  • Free for 1 operator
  • $15/mo per operator, Premium
  • $23/mo per operator, Business
  • Enterprise contact for quote

Freshchat

Best for: Sales

Key features: Multichannel and priority inbox.

Freshchat is a live chat software by Freshworks that provides conversational, proactive, and automated one-on-one messaging to improve your sales performance.

Freshchat is largely focused on conversions and reaching the right prospects at the right time. It offers triggered messages which encourage completing a purchase, email campaigns that drive action after they’ve engaged with your brand and chatbots that qualify leads.

Additionally, reps can gain insight into prospects including their navigation path, behavior on your site, and the language they speak. This will create more natural conversations that will resonate with your target audience.

Two great features are the omnichannel and priority inbox capabilities. With omnichannel chat, you can talk to your prospects from any channel in one place. Plus, you can filter messages based on the response time and priority inboxing will help your reps manage their workflow.

  • Pricing:
  • Free
  • $15/mo per agent, Growth
  • $39/mo per agent, Pro
  • $69/mo per agent, Enterprise

Chatra

Best for: Sales

Key features: Group chat and automated messages.

Chatra offers live chat software so your reps can answer questions, alleviate concerns, and build relationships with prospects. During a chat, sales reps can cross-sell, upsell, and increase the number of deals closed.

Features include group chats, read receipts, automated messages, and multilingual chat options. With the group chat feature, sales reps can speak with multiple decision-makers and include other representatives or managers in conversations if necessary. This avoids the delay of emailing people individually and setting up separate meetings.

Plus, with automated messages, you can target customers on the checkout page to avoid abandoned carts. This helps sales reps reduce friction at every touchpoint.

  • Pricing:
  • Free for 1 agent
  • $17/mo per agent, Essential
  • $23/mo per agent, Pro

Tawk.To

Best for: Sales

Key features: Video and voice chat and screen sharing.

Tawk.to is a completely free live chat software. It offers common features including automated messaging, widget customizations, reporting, multilingual chat, shortcuts, and integrations (with sites like WordPress, Joomla, and Magento).

With the group chat feature, sales reps can speak with all decision-makers and other reps if needed without ever leaving the tool. Plus, they can jump on a quick video chat and share their screen, moving the sales process further along more efficiently.

Additionally, Tawk.to comes with detailed reporting including engagement tracking and sentiment analysis which designates live chat interactions into positive or negative categories. Also, with an unlimited history of chats and chat tags, you can filter chats to see chat volume and response time.

  • Pricing:
  • Free

Conclusion:

We hope that these ideas have helped your marketing efforts
For Assistance in selecting the best chatbot for your website, Visit Hughes Agency.ca.
Article compiled by hughesagency.ca